IT Support

Expert help when you need it most

From a misbehaving printer to a full system crash, our friendly team is ready to help. We provide fast telephone and remote support to get your business back up and running with minimal disruption.

Based in Bicester but working with businesses across the UK, we treat every query with patience and respect — no question is too small, and we always explain things in plain English.

Telephone and remote support — no waiting for an engineer
PC and Mac troubleshooting and repairs
Email setup, configuration and fault resolution
Microsoft Office and software support
Printers, peripherals and network devices
Proactive monitoring to catch issues before they affect you

2008

Designing since

Same team, same company

100%

Responsive

Every screen size

Supplier, not three

Design, domain and hosting

Own

CMS

Built and maintained here

How our IT support works

Support starts with a phone call or an email — whichever suits you. You reach a person, not a ticket queue or an automated menu, and in most cases the person who picks up is the one who fixes it.

We work remote-first. With your permission we connect securely to the machine that's misbehaving and work on it while you watch, which is almost always faster than waiting for someone to travel to you. You can see everything we do and end the session at any point.

Our support hours are Monday to Friday, 9:00am to 5:30pm. Alongside reactive support we monitor the systems we look after, so a failing disk or a backup that stopped running is something we often spot before you notice anything is wrong.

We're a small team — three of us — which is the reason the person who answers already knows your setup rather than meeting it for the first time. If something needs one of the others because it sits closer to their specialism, they already know your business too. You are not being handed into a queue and asked to start again.

We explain what went wrong in plain English — not because we're simplifying, but because you shouldn't need our vocabulary to understand your own business.

What's Included

Everything covered under IT Support

We handle all aspects of day-to-day IT so your team can stay focused on what matters.

Planning and Structure

Working out who the site is for and what it needs to do, then shaping the page structure and navigation around that before any design work starts.

Content Management

Your site on our own CMS, with a walkthrough so you can edit text, images and pages yourself, and no plugin ecosystem to go stale behind it.

Hosting

Hosting on our own infrastructure, with updates, patching, certificate renewals and uptime monitoring once the site is live.

Design and Build

Bespoke design in your brand, built as a fast, responsive, accessible site. Developed here, not subcontracted, and shown to you as it progresses.

Questions

IT Support questions

Will I be able to update the site myself?

Yes. Sites are built on our own content management system and we show you how to use it, so text, images and pages are yours to change without coming back to us for every edit.

Do you use WordPress?

No. We build on a content management system we wrote and maintain ourselves, and we host client sites on it. The practical difference is that there is no plugin ecosystem in your website that can stop being maintained, and no theme update from a third party that can break your layout.

What happens after the site goes live?

We keep it updated and patched, monitor that it is up, and renew the certificates. Launch is when a website starts needing attention, not when it stops.

Do you handle the domain and hosting too?

Yes: domain registration and renewals, hosting, certificates and DNS. The domain can sit on your own registrar account or be held and managed on ours, whichever suits you. Either way the renewals are our job, so a site does not go dark because a reminder went to an inbox nobody reads any more.

What do you need from us to get started?

Less than people expect. A conversation about what the business does and who you want the site to reach is enough to begin. Copy and photography can come later, and we will tell you what is actually needed rather than asking for everything up front.

IT Support for growing businesses